Tuesday, December 31, 2019

How to Get Hired Be Successful At Memorial Sloan Kettering

How to Get Hired Be Successful At Memorial Sloan KetteringHow to Get Hired Be Successful At Memorial Sloan Kettering In a competitive labor market, one of the biggest challenges that any company faces is recruiting talent to choose their organization over all others. But thats one problem that Memorial Sloan Kettering is lucky enough not to face, admits theirSenior Vice President and Chief Human Resurces OfficerKerry Bessey. People really want to work here its a pretty easy sell, she says, laughing. Perhaps its not much of a surprise. After all, when yur long-term goal is to eliminate cancer, who wouldnt be on motherboard with that?But the truth is, a clear and compelling mission is only half of the story of MSKs success as an organization. The other half is about rallying the team around that mission, and then providing them with all of the tools they need to be successful - something that MSKs CEO Dr. Craig Thompson has done well enough to earn a spot on Glassd oors Highest Rated CEOs list for 2017. And of course, he wouldnt have been able to do it without an incredible HR leader right by his side.MSKs Kerry Bessey spoke with Glassdoors Emily Moore recently to discuss how she works with Thompson to make their organization a great place to work, how to hold difficult conversations, and how to ensure that your HR department receives the budget and resources necessary to do a great job - here are a few highlights from their conversation.Kerry Bessey Youre right - Craig deeply cares, so its not an issue here I think company culture translates to what makes people want to work some place. If your CEO doesnt care about your culture it may be that culture hasnt been framed around metrics, metrics such as turnover and engagement . At the end of the day, the word culture gets batted around a lot. I prefer to think about the elements that make employees want to work someplace and stay some place. Engaging leadership in that discussion is a l ot easier than talking about something that sounds amorphous.Kerry Bessey I think were very fortunate and stand somewhat apart from many organizations because people believe so deeply in our mission . When you have that kind of common foundation, people work for more than money. I think they find that they like working with people who share that sense of mission with them. Its in our DNA and makes employees value being here and makes them want to stay. Having said that, there are, of course, in any organization leaders who either arent focused on the employee experience or dont know how to work with their employees. We focus on giving them both information and tools. Additionally, we try to tie everything that we do to both the mission and our strategy, and how it will rckendeckung the institution and the work we are trying to do.Kerry Bessey I think people are going to give you feedback one way or the other, through a variety of mechanisms, whether its absenteeism, leaving, or worse than that - resigning on the job and not being engaged. Employees are constantly giving you feedback. If you pay attention to it, you can learn something and do something about it while theyre still here and still engaged. Its worthwhile to get even bad feedback or negative reviews, if it helps you understand what your employees are feeling and what theyre saying to other people about your company. Kerry Bessey The good news for us is we havent had to have too many difficult conversations with our workforce. However, when we have, we err on the side of transparency and give as much information as we can, because people, if they dont have information, will imagine something or make something up to fill in the gaps, which can be far more negative than the actual facts. Even if you have a negative message, the fact that you are being straightforward and transparent with your employees will be respected.Kerry Bessey Its all about making a business case and using metrics in wha tever business youre in. Ive been in tech, and Ive been in publishing, and Ive been in healthcare - the fact is that all businesses run on metrics associated with people and the acquisition and use of people in the organization. I think its about understanding what metrics really resonate with your leadership team, what metrics drive the business, and understanding how the delivery of quality hires and retention of really good people matters. Kerry Bessey ur secret weapon is our own people who refer people to us constantly. We also incent employees to refer people for hard to hire jobs, and of course we do all the things that every other sophisticated business does. But people really want to work here its a pretty easy sell. I have an easy job. Im sorry. LaughsKerry Bessey There is a very special kind of camaraderie and culture here. One of the things that we do to make sure that that doesnt change is we listen to employees . We focus on the data we get from employees, both a bout patient care and about the workplace. And whether its informal in terms of focus groups or skip-levels or more formalized through surveys, we really pay attention to the feedback that we get and I think that makes a big difference. We listen to what is working for them and what isnt working for them. We try and get some concrete wins on the things that arent working for people. We do that on an ongoing basis.Kerry Bessey Its an intangible. Its hard to describe, but people are so focused we have the advantage of having a long-term strategic goal of curing cancer. That is a pretty lofty goal, but we also have the day-to-day opportunity to see patients and families in our environment, and I think everyone is focused on making sure that they are getting the best care and the best support that they can. unlike the strategic mission of curing cancer, patient care is more tangible and immediate, taking place every day. That combination of an important long-term goal and the short-ter m reality of caring for patients and their welfare really unites people.Kerry Bessey I was meeting the people on the leadership team. I met a lot of them, including members of the board. I asked them as many questions as they asked me, and one thing that really impressed me was the shared vision they had about where they were going, how they wanted to get there, and what was important. When you are able to see that a leadership team has that much unity of vision, that was very compelling for me.Kerry Bessey Actually, I think its pretty simple. I think leadership is the ability to inspire and enable the people that are working in the organization to come together to realize the organizations mission. It really is creating an environment and support for people doing their best work.

Thursday, December 26, 2019

3 Situations Youre Probably Overanalyzing (and How to Stop)

3 Situations Youre Probably Overanalyzing (and How to Stop)3 Situations Youre Probably Overanalyzing (and How to Stop)Its human nature to analyze situations. At the end of the day, we all want to survive (both literally and figuratively), and we turn to our brains to figure out how to do that when things get tricky. However, sometimes analyzing a simple scenario quickly turns into an overanalyzing nightmare- and if youre trying to figure out a workplace issue, overthinking it can have hazardous effects on your career. Co-workers might put turned off by the anxiety that ensues from your worrying, or you might make the wrong decision or drop the ball on a project because youve second guessed yourself.So, how can you stop? Here are three common workplace issues and how to deal if you find yourself way overanalyzing them.1. A Colleague Is Rude to YouWhether its a co-worker or your boss, at some point in your career, someone wont be nice to you in the office, and it can really leave you f eeling uncertain. Is he actually unhappy with you, or is he just having a bad day? Should you confront her or let it go? Your decision could affect your relationship with that person.The first step, as with any sensitive situation, is not to panic. If your colleague just made a comment or said something rude one time, it was probably just an off statement. Also take note if that person is acting out toward other people in the office. If so? Remind your overly active brain that the situation likely has nothing to do with you, and spend that mental energy on something else.If, however, you notice the trend continuing and that person seems to be singling you out, its time to take action. Fact is, trying to figure out what someone else is thinking in your head (or worse, with another colleague over drinks) does nothing but add to the already tense situation- and one short conversation can do wonders to defuse it. Ask the offending co-worker for a quick walk or coffee meeting to mention your concerns (even a, How are you feeling? You seem a little off, could do the trick).2. You Think Youre Going to Be Fired or PromotedWhen you think youre about to move up the food chain or be taken out of it, its easy to want to analyze every single cue that comes your way. Your boss mentioned the hundertprozentig fired and looked in your direction? Uh oh. A colleague whispered that someone in your department was getting promoted? Yay- maybe?The easiest way to handle this situation is to keep doing whatever it is youre doing. Even if something big is on the horizon, reading into every interaction typically only leads to disappointment (I got her coffee and she didnt offer me a promotion). Hang tight and keep doing your job right. If youre supposed to go somewhere else, someone will tell you.3. You Had an Email MishapWhether your important client memo included a typo or you sent a message to the totally wrong person, one of the most common things to overanalyze is email. After all, you probably spend all day in your inbox.First off, to avoid future email issues, I highly recommend going to the Labs tab of your Gmail settings and enabling the Undo Send option so that you can cancel messages if you notice a problem with your email right after the fact. That will eliminate half of the stress right there.On top of that, if you think your email contained a serious issue, its always better to confront it head-on in a quick follow-up email (and preferably in-person if its harmful) rather than waiting it out. (Oh, but definitely dont lose sleep over a typo. It happens.)Overall, keeping yourself from overanalyzing is understanding when its appropriate to step in and when you just have to let things go. If youre really not sure, ask a trusted friend or colleague for some advice. But at the end of the day, heres something comforting Often, the only person whos aware that youve messed up is you.Photo of people thinking courtesy of Shutterstock.

Sunday, December 22, 2019

Just Landed Your Dream Job Now Keep It.

Just Landed Your Dream Job Now Keep It. Just Landed Your Dream Job Now Keep It. Not a chance. Once the honeymoon period is over, you will come back to reality and remember that, your job, like all jobs in this company, starts on a probation period and you need to perform well over the next 3 months for the dream to continue.And, passing the probationary period should leid be taken for granted, as according to a study from Wynhurst Group, 22% of staff turnover happens in the first 45 days of employment. You dont want end up like the latest star acquisition to a big sports team who flops and gets let go quietly on a free transfer in the close season.So weve set out several tips to help you focus on hitting the ground running in your new job, so you can sail through your probationary period and work towards a long and fulfilling career.1. Clarify Your Goals and understand what support is available.You need to meet your goals if you are to pass your probation, so it is vital that you a re clear on your goals. If you manager is not forthcoming with your probationary period goals, be proactive and ask the manager to provide you with your goals. This will create a good impression, and show the manager that your are motivated to succeed. Discuss the goals with your manager to ensure you understand what is required and clarify and confirm exactly what training and support will be available. This approach will give you the greatest chance of meeting/exceeding your goals.2. Ask for an interim probationary review to assess progress against goalsIf your manager does not do this automatically, then ask them for an interim probationary review meeting. Why? It means you can see how you are doing and if you are slightly off course, you have enough time to make corrections before you reach the final probationary review. This is a very important step.3. Build Relationships and find out who the Go to people areBeing able to develop and maintain strong working relationship is a ke y competency required by all employees looking to be an effective performer within a business. You need to be able to collaborate effectively with other staff members in buchen to achieve many of the goals you may have been set in your probationary period.So one of your key activities during the probationary should be to introduce yourself to your key collaborators which should be internal and external customers, suppliers and colleagues. Attend any team social events and use them to network with and get to know your colleagues. This will help show you are a team player and provide you with a range of potential allies and go to people.4. Quick WinsOne way to make an impact in an organization during the probationary period is to make some quick wins. Being new to the organization you are ideally placed to diagnose organizational or department problems? Why, because you have a fresh pair of eyes and can see the wood for the trees in a way that existing employees may not be able to. It means that you are in a prime position to identify problems and potential improvements which existing employees may have become blind to. Enhancements which could seem obvious to you as an outsider may not be on the radar of existing employees.Therefore, allow yourself to find improvements, (for example, software that can automate a time consuming task) and then present it to your manager and see if they will allow the changes to be made. This kind of initiative will impress your boss and your colleagues too, if their jobs are made easier.5. Build Your ReputationFirst impressions last and it is vital that you engender trust by delivering what is required time and time again, on time, to budget and to specification. This will help you to build a strong reputation for delivery and meeting targets during your probationary period. It is vital that you build trust in your ability to deliver at all times, but especially in the probationary period as first impressions last and you will ge t far more return on your investment. So, if you have to work late or work at home to ensure you meet those goals, during your probationary period, then do it.By following these tips you can create a strong impression during the probationary period and start laying the foundations for your longer term reputation in the business.

Tuesday, December 17, 2019

Serious Job Perks That Can Boost Your Career

Serious Job Perks That Can Boost Your CareerSerious Job Perks That Can Boost Your CareerWelcome back to a review on some of the best perks companies can offer working moms My previous post was about superb benefits like fully paid maternity leave and childcare support as well as parental support. This article will cover some serious advancement programs that are offered by some of the best places for working moms to work.We know that we cant do it all by ourselves so when companies offer serious job perks like the following jump at the opportunityWe can all use the extra help, especially working moms who are juggling so much. Lets check them out. Mentoring Programs A mentor is someone who has been around the block within a company.They really know the ins and outs of their company and has a successful track record in their field of expertise.These types of people seek to share their knowledge with others by being a mentor. They want to help others succeed so they or upper managem ent starts a program where a mentor can be matched up with a more junior employee (the mentoree).The objective is to give the mentee a step up by teaching them new skill sets or exposing them to new opportunities to use their strengths. Think of a mentor as a tutor. The shortcuts they can show you can help you ace your career.A working moms lifestyle improves with shortcuts so in your next job search look for this perk to get ahead of the class and in life. Career Counseling When I became a working mom seven years ago I realized I hated my career path.This kind of situation would have been perfect for career counseling (instead my company hired a coach, which is how I became a working mom coach). First, a career counselor can take a look at where Ive been, what projects Ive worked on and determine my strengths.Next, we could brainstorm on what Id like to start working on which could lead me to a new career path. Performing this kind of work at home is an energy zapper.Looking fo r a new job or career can be a full-time job and as a working mom, we have enough work to do. When a company offers this perk they are more likely to keep their employees which saves everyone money, time and energy. Cross-Training to Develop Skills Not Directly Related to Your Job So lets say that a career counselor helps you find a new career path.How fantastic would it be if your company gave you time out of your work week to train in a new department to learn new skills? This kind of experience would be incredibleIf you apply for a job in this new department you already have the skills to do the job.Most likely you wont leave the company (this makes the company happy) and you get to start a new career or job. Or maybe this new skill will bring a fresh perspective on things in your current job and your skill sets. Its a win-win for everyone with no extra time, money, or energy spent outside of normal working hours on training. Looking out for Your Self-Care During Off-Hours Some of the best places to work are interested in how to protect your downtimes such as creating policies or offering guidance on off-hours use of work-issued smartphones and laptops.It is the companys equipment so theyre taking charge about how to use them. Other companies have set policies about email-free weekends.The company wants workers to refrain from sending non-critical business messages from 8 p.m. Friday until 6 p.m. Sunday.It is suggested that if an email has to be set use a delay-send mode so the email goes out the next business day.This is great because the person who wants to send the email can write down what they are thinking so they dont forget it but they follow the policy with the delay-send. These kinds of companies understand the value in caring for your family as well as your own self-care.When you feel rested from the daily grind the company knows youll come back fresh on Monday and ready to work.

Thursday, December 12, 2019

Future Engineers Launch Events Celebrate 3D Design and Creativity

Future Engineers Launch Events Celebrate 3D Design and Creativity Future Engineers Launch Events Celebrate 3D Design and Creativity Future Engineers Launch Events Celebrate 3D Design and Creativity Oct. 20, 2017 Young visitors at the Two for the Crew challenge launch at Smithsonian National Air and Space Museum on Sept. 27 had the opportunity try out Tinkercad software.Trumpeting the message, If you can design it, you can print it, recent launch events held to promote the ASME Foundations latest Future Engineers challenge opened up the 3D design world to students and encouraged them to explore its infinite possibilities.mora than 400 students and guests gathered at the Smithsonian National Air and Space Museum on Sept. 27 for the official announcement of the sixth Future Engineers challenge, Two for the Crew. Joining representatives from the ASME Foundation and NASA, these aspiring engineers had a chance to flex their creative digital design skills while exploring Tinkercad software and watching MakerBot 3D printers in action. The Two for the Crew event at the Smithsonian National Air and Space Museum featured a panel session on K-12 STEM education and non-traditional partnerships. Taking part in the discussion were (left to right) moderator Deanne Bell, founder of Future Engineers Barb Gruber, supervisor of school programs for the National Air and Space Museum Josh Ajima, instructional facilitator for technology at Loudoun County Public Schools and DesignMakeTeach.com blogger Ryan Heitz, co-founder and head of Ideaventions Academy and Paul Scott, interim executive director of the ASME Foundation.Following this 3D design-and-print show and tell, Future Engineer founder Deanne Bell facilitated a panel discussion featuring ASME Foundation Interim Executive Director Paul Scott. The discussion focused primarily on the opportunities to positively impact K-12 STEM education through non-traditional collaborative partnerships.A similar approach was on display at the ASME Foundations Future Engineers booth at the 2017 Girl Scout Convention in Columbus, Ohio, from Oct. 3 to 5. Building on a theme of G.I.R.L. Go-getter, Innovator, Risk-taker and Leader the convention hosted some 10,000 scouts, delegates, and parents who enthusiastically camped out at the Future Engineers exhibit to render their 3D designs and get the red carpet treatment at a corresponding step-and-repeat photo booth. The ASME Foundations Future Engineers booth at the 2017 Girl Scout Convention in Columbus, Ohio, included a step-and-repeat photo area, complete with red carpet.Two for the Crew is the sixth in a series of space innovation challenges developed by Future Engineers along with the ASME Foundation with technical assistance by NASA. This national 3D design challenge asks K-12 students across the United States to combine two objects into one for astronauts on the International Space Station (ISS). The end product will be a model intended to be 3D printed by astr onauts on the ISS. By taking part in this design and creative problem-solving challenge, students will learn about the advantages of in-space manufacturing, including customization.Submissions from K-12 students in the United States will be accepted through Dec. 19, 2017 at www.futureengineers.org/twoforthecrew. Winners will be announced on March 14, 2018.-Patti Jo Rosenthal, Programs Philanthropy

Saturday, December 7, 2019

The New Angle On Construction Laborer Resume Just Released

The New Angle On Construction Laborer Resume Just Released The War Against Construction Laborer Resume Following is a resume sample which will help you submit an application for a job for a construction laborer. Construction workers work in a multitude of manual labor stelles regarding labor or maintenance. Organization makes the vital construction worker skills list for the reason that it impacts more parts of your business than you may think. By rooting a strong proposition and niche, construction businesses are then able to speak to new and prospective customers about their USP, and thats what they are known for in the marketplace. To acquire work for a Construction Worker in a respectable company where experience and knowledge in the area of building and construction, and helping supervise crew is required. For instance, if you managed a group of construction workers, say how lots of people you managed. A construction worker resume that doesnt boast of experience does n ot need to be an unsuccessful one. In the majority of projects, the duty of the building worker starts with clearing of the website in preparation for the start of the undertaking. It is insufficient to simply spill all of your experience out on a sheet of paper. Follow our templates below in order to make the very best construction worker resume possible. Each construction project needs to have a project manager. Companies want somebody who can go from 1 task to the next. Allow the experts at Monster help you build an amazing career. Candidates seeking to begin a new career for a construction worker ought to be physically fit, possess the ability to lift at least 100 lbs, have excellent eyesight, and superior coordination. A person who has the ability to help with coordinating projects are going to have excellent career in construction. How to Get Started with Construction Laborer Resume? Construction demands a lot of documentation, in the vorstellung the documentation d oesnt make sense it might be more difficult for the company to acquire their true fees. The building cover letter here will provide you with a guide to follow. You have to have a concept of the post youre applying for. You would want to list in-depth facts and that usually means youre likely to have all the info you wish to submit an application for nearly every job. Construction Laborer Resume - What Is It? The construction resume templates are quite easy to use. You may also have a look at some resume templates to find a feeling of how you might format your resume. To begin with, templates have to be comprehensive. A resume template will give the essential information that is necessary for a resume, in addition to the format and the way to present your working details in a logical and appealing way. The Hidden Treasure of Construction Laborer Resume In america, illegal immigrant labor is prevalent in the building market. Recruiters only want to know how you are able to assist the employer get the job finished. Construction workers may benefit from using a resume to assist them stick out from the area of employees competing for jobs. Construction is quite a physical job, therefore it is not surprising that strength and stamina would be a vital skill. The place of construction worker involves a wonderful deal of physical strength. When it has to do with construction work, the capacity to work with others is unparalleled. Construction workers must be in a position to do basic math and some algebra to be sure that the ideal quantity of building materials will be there. It is vital your construction resume outline your particular experience to produce certain that you get the job which you want to find. A high school diploma is going to do. In case you have experience, your construction worker resume should highlight certain skills youve learned from preceding jobs. You will need to find more in construction job provides online. First you ha ve to discover the job which you like and then set about portraying yourself in an appealing way so the employer will not have any choice but they give you the very best job There are numerous job related websites on the web that permit you to upload your worker profile and your resume. If you take some time to meet your resume to the job, it will enable your application get noticed. The Ugly Secret of Construction Laborer Resume For instance, if youre handy and understand how to use equipment such as drills, levels, or circular saws, be sure information isnt hard to find on your resume. Most construction businesses do not look at the advantages of using LinkedIn. Now you know the fundamental info to be included in a resume, you might now begin making your own Details that shows your effectiveness in various languages, applications or medical care information has to be integrated right here. How to compose a construction resume. All construction workers ought to be educated on safety at every construction site in order to minimize injury. Prospective construction workers might not get how lots of the essential skills they already have. You cannot be an effective construction worker if you arent fit. An extra skills section may also be added to the conclusion of your resume. You must have good people skills. Regardless of what, make certain to include relevant skills in your resume. The aforementioned construction worker abilities and qualities may be used in making the abilities or competence section of a resume for the position. The 30-Second Trick for Construction Laborer Resume There are a lot of ways resume examples can turn into a helpful job interview tool. Most folks need other work done, which means that your job is to receive as many folks to sign up to your small offer, then see whether there is anything else you are able to help them with. You must state your experiences, your previous records and everything required to provide t he employer a notion of the type of professional youre. No matter your degree of job experience, your resume structure is essential to making your program stick out.

Monday, December 2, 2019

Talent Pool Shortage Stop the Panic and Start the Progress

Talent Pool Shortage Stop the Panic and Start the ProgressStaffing pros everywhere are feeling the increasing pressures of talent pool shortages. In fact, according to ManpowerGroups 2016/2017 Talent Shortage Survey 40 percent of employers globally are having trouble filling positions the highest shortage since 2007. A quality talent pool is important to every geschftliches miteinander. However, the pain of these shortages is enhanced for staffing pros. On top of searching for talent, youre also dealing with clients stresses and fears. So, how do you continue doing your job well and calm clients fears about talent pool shortages? Open your mindset to new possibilities, suggested Jeannette Seibly, business advisor and executive coach at SeibCo, LLC.Opening up your own mindset will help further relationships with clients. Giving you the opportunity to end their worries, open up the talent pool, and bring in the best candidates. Here are four steps that will stop your clients from pani cking about the talent shortage 1. Know your numbers.Business leaders are trained to be all about the numbers. Knowing their own strategic numbers is what leads them and their employees to success. Thats why Carolyn Thompson, managing principal of the Merito Group, suggests knowing your own numbers to help ease clients minds. We are very metrics-driven and know exactly how many people need to be screened, submitted, and interviewed across all our levels of placement, Thompson said. If you know how many you need to find to have enough for the number of people your client needs to hire, you can work backward to figure out what you and the staff need to accomplish weekly or daily.Share these figures with your clients to help them see the hard facts. Most are worried about the time and money it will take to fill their open positions and theyre probably overestimating. Giving them an in-depth look at your strategy and numbers will give them the full-picture they need to understand where their talent pool situation lies.2. Remain transparent.One of the worst things staffing pros can do in a panicked situation is offer fluff. Clients arent looking for you to hold their hand or make them feel better they want the truth. Of course, its easy to worry the truth will send them running, Dave Arnold, president of Arnold Partners, LLC, believes this information and visibility brings a sense of calm to the process. Talent shortage It is real, Arnold warned. There are never enough A players to go around in any market, let alone one that we are in now. My approach is to be as transparent with my client as possible and show them the real effort going on to attract talent to their opportunity. Information and visibility to the process calm the nerves and helps align expectations.In order to make full-transparency effective, you need to follow up your visibility with good advice and availability. Good advice may seem obvious, but its oftentimes not specific to the issues at hand or is instead presented as a way to calm clients down. Offer advice that is actionable for each issue the client is currently dealing with. Include simple tips for hiring internally and ones that youll be implementing. Then, keep your follow-ups timely and offer updates on how youre solving their talent pool problems. Offer actionable, specific advice to panicking clients. staffing recruitingClick To Tweet3. Keep conversations flowing.Never stop talking with clients. Of course, communication is key, but it needs to go far beyond cursory interviews. When your clients are worried about the talent pool shortage, its even more crucial to know how to keep communication open. Have a frank conversation about what they clients are doing well, and what they could be doing differently. Conduct an audit of their job ads, interviewing approach, the length of time it takes to make a job offer, job descriptions (who do they really need), etc., Seibly said.Sometimes these conversations can feel t ense or awkward, but your clients will appreciate the strong attempt to find them the right talent. Assess their situation and offer a direct, non-insulting way to explain where their system or company needs improvements. Recommended Reading Heres how staffing pros can master candidate sourcing on social media. 4. Keep your eye on the prize.Dont get wrapped up in the stress of staffing and forget the fruchtwein important part of your job finding candidates who are the right fit for clients job openings. Todays business requires us to do more with less both operationally and with human resources. So selecting talent is critical, Mark Epp, senior leadership consultant at Talent Plus, Inc., said. Open your talent pool scouting beyond the past experience a candidate may have and focus on their potential to be successful in the job. Skills can be taught, talent is innate, he continued. Epps advice points to one very crucial element every interview counts. Once talent is in their pipelin e, help them create a structured interview process. This will set them on the right track for ensuring theyre making the most out of each interview and even predicting if a candidate will be successful.The most important part of staffing finding the right candidate.Click To TweetWhat steps do you take when clients panic about talent pool shortages? Let us know